Our Guarantee

Learn about bidadoo buyer protection and the bidadoo 100% Guarantee


bidadoo is a trusted partner for many large, multi-national companies. You can trust bidadoo for your heavy equipment and industrial trading.


At bidadoo, your complete customer satisfaction is our goal, and we make every effort to present detailed, accurate reports about each item we sell. The photographs and any video shown are of the actual item, taken at the time of inspection (unless otherwise noted). We take pride in the products and services we provide, but you don't have to take our word for it, see what some of our current customers are saying about bidadoo.

I believe this company cares about their customers.
j***m ( 3 )
US $19,501.00
Excellent Company and Personal -- Friendly and Helpful -- Thanks again
s***c ( 212 )
US $6,800.00
Best seller of all time nice and friendly thank you again love doing business
2***5 ( 126 )
US $3,550.00
Seller was the best I have ever dealt with I will buy from them again
d***a ( 176 )
US $12,300.00
Great truck, accurate description. Bidadoo made the transaction easy. Thanks.
o***5 ( 218 )
US $37,600.00
As described. Excellent communication from seller.
7***7 ( 40 )
US $61,800.00


bidadoo 100% Guarantee

Did you know? Every piece of equipment sold is backed by the bidadoo 100% guarantee and bidadoo Buyer Protection!

The bidadoo 100% Guarantee enables buyers to return an item for a full refund of the purchase price if the item was not accurately described and represented. Buyer must directly notify within 3 days of receiving the item to initiate the return process. All returns must be initiated within 14 days of auction end.

The item must not be put to work or altered, and must not be used more than to verify the condition of the equipment. In the event of an authorized return, the buyer is responsible for all shipping, handling and freight charges. Due to the nature of our consignment business, partial refunds are not given. Please see details below.

Customer Service Hours: Monday to Friday 8:00am TO 5:00pm (Pacific Time) - - Please include the eBay Item Number with any inquiry.

All emails will be responded to promptly during our customer service business hours. Any auctions or correspondence that occurs over the weekend or after hours will be handled the following business day.

Your satisfaction is our priority! Please contact us immediately to discuss any questions or concerns you may have.

bidadoo Buyer Protection Plan

bidadoo helps protect buyers through the bidadoo Buyer Protection Plan. This protection is included for every item bidadoo sells. There's no sign-up, opt-in, or registration needed. Coverage is included with your winning bid.

bidadoo has represented more than 500,000 successful auctions. With our in-depth professional photos, videos, and detailed descriptions, we make every attempt to accurately present every item we sell. However, given the nature of the selling used equipment, occasionally something is overlooked or goes wrong. In addition to bidadoo’s own coverage listed in this auction (see "Returns" below), you are covered by several eBay Buyer Protection Programs and the bidadoo Buyer Protection Plan. Additionally, your eligible capital asset purchases over $1,000 are covered up to $200,000 for equipment and $100,000 for eBay Motors (that is the coverage amount, the asset sale price may be much higher) by eBay’s Business Equipment Purchase Protection program.


The bidadoo Buyer Protection Plan Covers

  • Insured: Warehousing and storage for paid items until pickup
  • Bonding: Licensed and Bonded seller (through International Sureties)
  • eBay Coverage: The purchase, repair, or return transportation of this item is protected for up to $200,000 ($100,000 for eBay Motors). That is the coverage amount, the asset sale price may be much higher (as outlined in the eBay Business Equipment Purchase Program)
    • Fraud or Loss - Paying for this item and never receiving it
    • Liens - Protection against receiving stolen property or undisclosed liens that prevents the buyer from acquiring legal ownership of the item
    • Material Misrepresentation - Paying for and receiving an eligible item that is a different type, make, or model than what was described in the listing, provided the amount of devaluation to the item due to the misrepresentation exceeds $1,500 (see Coverage Limits for further information)
    • Return Shipping - Up to $800 (documented by an invoice from a licensed transport or shipping company) are covered. There shall be no coverage for shipping expenses if the buyer retains possession of the item
    • Damaged - Receiving this item with undisclosed damage, provided the cost of necessary repairs exceeds $1,500 (see below)
    • For undisclosed damage, certain restrictions apply. The cost of repair must exceed $1,500. The program only covers damages which prevent the equipment from functioning, not defects or damage that are cosmetic or are not critical to operation of the equipment
  • Cargo Insurance: When shipped via bidadoo approved partners. Up to $500,000 coverage (deductible may apply)
  • Support: Toll-free customer service and logistics support

The bidadoo Buyer Protection Plan DOES NOT Cover

  • Buyer's remorse
  • Regular maintenance
  • Consumables: fluids, batteries, lights, belts, tires, and filters
  • Any incidentals, including but not limited to travel costs, fuel, time away, and opportunity costs
  • Normal wear and tear (including but not limited to rust, dents, scratches, minor leaks, etc.) or cosmetic damage which does not impair the operability of the item
  • Electrical and functional problems or disconnections (wiring, control boxes, hydraulic leaks) caused in transit or shipping
  • Any damage or defect that was explained or shown within the auction prior to purchase, or (if the buyer or buyer's agent picked up the item from the seller in person) that could have been noticed upon reasonable inspection prior to shipping
  • Conditions that can be identified only through the operation of a machine on a job site or under load capacity - For example digging, pulling, and lifting, etc.
  • Operating the machine through the full range of speeds and functions required to evaluate all forward and reverse gears
  • Use of diagnostic or test equipment to evaluate characteristics engine compression
  • Any repairs or alterations made to the item after the auction end date, which were not authorized by bidadoo or the third party provider of the Business Equipment Purchase Protection program


Additional bidadoo Buyer and Investment Protection Plan

With bidadoo, the quality and protection of your investment is very important to us. If you choose to sell this machine within 12 months of your winning bid, bidadoo will re-inspect the machine and auction it (from one of our locations) for you at a significantly reduced commission rate. Bid with confidence knowing that we will find you a buyer if or when you're ready to sell your equipment. 

 If you have any questions about the bidadoo 100% Guarantee or the bidadoo Buyer Protection plan, please don't hesitate to call (206)442-9000 for our front desk, or 1(877)243-2366 for toll-free, or you can email our customer success team at