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Buyer FAQs

Find answers to common buyer questions

Buying

All bidding is done through eBay. View our active items, sign in or register on eBay, and follow the on screen instructions to place your bid. You can find more information here.

Our corporate offices are located in Kent, WA. Office hours are 8:00 am to 5:00 pm Pacific Time Monday through Friday.

Phone: 1-877-bidadoo or 206-442-9000
Fax: 206-442-9020
Email: auctionservices@bidadoo.com

Be on the lookout for an email from auctionservices@bidadoo.com that will detail payment instructions and next steps. This email will be sent to your registered email address with eBay. Once we receive payment, you'll get an email with instructions on how to pick up your item.

We sell items from many different locations throughout North America and beyond. Please check the Item Location field near the top of the eBay listing for the specific location. Once we receive payment, you'll receive an email with the full address and pickup instructions.  

As eBay's largest industrial and truck seller, we make buying equipment online safe, efficient and hassle free. Every piece of equipment sold is backed by the bidadoo 100% guarantee and bidadoo Buyer Protection. For full details, review the bidadoo 100% Guarantee information.

To update your primary contact details including phone and email address, follow the instructions in this eBay article.

Our customer service team can be reached at 206-442-9000 from 8:00 am to 5:00 pm Pacific time Monday to Friday to answer any questions you may have. We can also be reached via email at auctionservices@bidadoo.com, or you can submit your question through eBay.

Payment

Unless otherwise noted, our standard payment terms state that items must be paid for within four calendar days of auction end.

For winning bids of $10,000 and higher we accept:
For winning bids under $10,000 we accept:
  • Bank ACH Transfers
  • Bank Wire Transfers
  • Bank/Cashier's Checks
For winning bids under $1,500 we accept:
  • Bank ACH Transfers
  • Bank Wire Transfers
  • Bank/Cashier's Checks
  • PayPal
  • Credit Card (via PayPal)
  • We do not accept cash in any amount

We accept credit card payments through PayPal for items selling up to $1,500.

All payments must be made or sent to our headquarters in Kent, WA. Please follow the instructions in the email we sent following your winning bid. 

We will mark your item as paid in eBay once we receive your payment. eBay will send you an email at that time. We will also email you pick up details for the item.

Pickup & Shipping

Unless otherwise noted, our standard pickup terms listed in every auction state that items must be picked up within 14 calendar days of auction end.

Yes, generally bidadoo offers a standard palletizing service on items that are able to ship on a pallet through a common LTL carrier. The cost of this service - which includes the pallet, banding, labor involved to palletize and equipment to load onto a truck - is included in the shipping estimate displayed during the auction and the quote you will receive after the close of the auction. Special palletizing requests or crating services will incur additional costs.

Yes, you can send in your own shipping company.  
  • For Palletized Freight please be aware that most common LTL carriers require items to be palletized. Our standard palletizing fee is $75.00. This includes the pallet, banding, labor involved to palletize and equipment to load onto a truck. This fee is not included with your bid and is an additional cost. We require at least one business day notice to palletize an item.  Please be sure to email a copy of your bill of lading in advance to logistics@bidadoo.com, and also be sure the carrier has the eBay item number and a copy of the bill of lading.
  • For Flatbed Freight please be sure to email a copy of your bill of lading in advance to logistics@bidadoo.com, and also be sure the carrier has the eBay item number and a copy of the bill of lading. Each item has a handling fee, this fee is stated in the auction in the Shipping tab near the bottom of the listing. Although loading assistance is usually available, please ensure your transport company brings the appropriate equipment to secure and transport your load.

Yes, all items are available for local pickup. Each item has an administrative and handling fee, this fee is stated in the auction in the eBay Item Specifics section near the top of the listing. Please email logistics@bidadoo.com in advance of your pickup so we can have the item ready. Although loading assistance is usually available, please bring the appropriate equipment to secure and transport your load.

Unless otherwise noted in the listing, many items can be shipped internationally. We work with a number of partners that can facilitate international shipments. Please contact us at 206-442-9000 or email logistics@bidadoo.com for more information.

bidadoo cannot guarantee any item meets import or export requirements. Please work with your customs broker to determine eligibility. 

Each listing contains the shipping details specific to that item. To receive a shipping cost or estimate prior to the close of auction:

  • For UPS Ground items, the shipping cost can be found in the Shipping & Payments eBay tab near the top of the listing.
  • For Palletized Freight, within the listing Description, click the Calculate Shipping button to the right of the main image, below the equipment overview.
  • For Flatbed Freight, within the listing Description, click the Freight Estimate button to the right of the main image, below the equipment overview.

When the auction has ended, you'll receive a firm shipping quote via email.

No, if you cannot remove your item from the location within the standard pickup term of 14 days, you'll need to make arrangements to have the item moved to an offsite/3rd party storage facility. Please contact us if you need help.

Sales Tax

bidadoo is required to collect sales tax in a number of states and provinces. Please see the Sales Tax tab within the listing Description for a list of states/provinces we collect tax in. We accept resale permits/tax exemption certificates for all states. Please fax your certificate to 206-442-9020, or email it to auctionservices@bidadoo.com.

eBay may collect tax automatically in some states for some purchases.

In the event you are not charged sales tax, you may still be responsible for use tax in your state. Please refer to your state or local laws for details.

We accept tax exemption or resale certificates for all states. Please email your tax exemption certificate to auctionservices@bidadoo.com.

Additionally, for states and items where eBay collects tax, you can upload your tax exemption certificate to eBay directly, for more information see this eBay article. Note: bidadoo still requires a valid tax exemption certificate on file.

Vehicle & Trailer Titles

For buyers in most states, we will be provide all paperwork necessary to complete title transfer at your local licensing authority.

bidadoo will complete title transfer for Washington State buyers.

All titled items are subject to an administrative fee, typically $126.20. Please see the administrative and handling fee section of the listing for any fees associated with that specific item.

Additionally, Washington State buyers will be charged Washington motor vehicle sales tax and transfer fees. Those fees will be calculated post-sale and we'll send you information when we receive the specific fees from the state. 

Collection of applicable taxes, license, title, tonnage, trip permits and vehicle registration fees for any titled items will be in accordance with the laws of the state where the item is located, and be paid by the purchaser. Purchasers of licensed items outside the state of Washington will be provided the necessary documentation needed for transfer of ownership where they reside, where they may pay taxes and registration and title fees in their state of residence. These fees, if applicable, may be added to the purchase. 

No, we do not provide registration services. Please work with your local DMV or licensing authority to obtain registration.

bidadoo can provide Washington State 3 day trip permits for $32 each for a maximum of 9 days for vehicles located at our Kent, WA location.

For all other locations, buyers are responsible for obtaining their own trip permits from their local DMV.

We are happy to provide copies of the necessary documents to obtain a trip permit upon request, typically this includes copies of the Bill of Sale and Title once the item has been paid for.

An MSO is typically issued by the equipment manufacturer when the unit is sold new. Only in certain circumstances when specifically stated in the auction can bidadoo provide an MSO.  

Please review the listing Description for specific title information, typically look for the "Vehicle Registrations, Titles, Deposits and Disclaimers" section.

Washington State buyers will be assessed sales tax on their vehicle or titled item purchase. Buyers in other states will be required to pay sales tax at their local licensing authority when the vehicle or trailer is registered.

Collection of applicable taxes, license, title, tonnage, trip permits and vehicle registration fees for any titled items will be in accordance with the laws of the state where the item is located, and be paid by the purchaser. Purchasers of licensed items outside the state of Washington will be provided the necessary documentation needed for transfer of ownership where they reside, where they may pay taxes and registration and title fees in their state of residence. These fees, if applicable, may be added to the purchase. 

Titles are typically mailed within 3-5 business days of being notified that the unit has been picked up. Some vehicles may require up to 45 days for original title. Titles are mailed USPS priority with tracking.

In the event an item does not have a title, we can provide you with a Bill of Sale which will typically provide the needed information for your local agency when obtaining a title – if needed. Titling regulations vary by state, please check with your local licensing authority for more information.

International buyers: items may be difficult to export outside their country of origin without a Certificate of Title; please check with your customs broker before bidding.

Importing & Exporting Equipment

A customs broker/freight forwarder will assist you in completing the necessary paperwork, customs, shipping coordination and import regulations.

For your convenience in brokering your international shipment, we are happy to provide you the following brokerage companies’ contact information.

Rim Logistics
888.624.1434 or 310.218.0499

MTI Worldwide Logistics
206.431.4366

Expeditors International
253 872-3860

We can provide upon request: original bill of sale and NAFTA certificate of origin (provided the item qualifies). We typically cannot provide a manufacturer's certificate of origin, this must be obtained directly from the manufacturer. 

We cannot offer containerizing services on-site at any of our locations. For buyers purchasing out of our Kent, WA  location we can recommend Containers Northwest, 206 915-2416 containersnorthwest@gmail.com

We currently do not offer overseas shipping, but can recommend the below list of freight forwarders:

Rim Logistics
888.624.1434 or 310.218.0499

MTI Worldwide Logistics
206.431.4366

Expeditors International
253 872-3860

Importing from Canada into the US

We recommend buyers work with a customs broker to ensure compliance. We can recommend Pacific Customs Brokers 604-538-1566. We do offer shipping services from Canada to the US. 

Prior to import, the buyer will need to provide four pieces of documentation: the bill of sale, importer identify form, EPA compliance form and picture of the EPA compliance label. bidadoo can provide the bill of sale and guidance on the other documents. 

We cannot provided a declaration of returning foreign goods, this must be obtained from the manufacture. It is not required for importation and typically does not make a significant difference in the import costs. 

Customs fees and duties are minimal, rarely more than $400.

Items must be EPA compliant, many items sold by bidadoo will be EPA compliant, but please confirm on individual listings prior to bidding. 

Importing from the US into Canada

We recommend buyers work with a customs broker to ensure compliance. We can recommend Pacific Customs Brokers 604-538-1566. We do offer shipping services from the US to Canada. 

Prior to export, the buyer will be required to file a 72 hour notice of crossing and ACE filing on all self-propelled items. These can be submitted by a customs broker or by bidadoo directly if the buyer is shipping using bidadoo's freight services. 

Customs fees and duties are minimal, rarely more than $400. 

Financing

Unfortunately we are unable to accept trades. However please request an appraisal and our appraisal team may be able to provide consignment options. 

Extended Warranty

Some equipment is eligible for the purchase of an extended warranty, find more information on our extended warranty page.